We want you to feel confident shopping with Us. Here’s how we handle returns, refunds, and anything that arrives less than perfect.
Our Policy at a Glance
Because of the personal, hygiene-sensitive nature of beauty and hair care products, all sales are final and we’re unable to accept returns or offer refunds once an order has been delivered — except where an item arrives damaged or defective.
Damaged or Defective Items
If your order arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery with your order number and photos of the item. We’ll review your claim and arrange a replacement or refund where appropriate.
Non-Returnable Items
For hygiene and safety reasons, opened or used beauty, skincare, and hair care products cannot be returned or exchanged unless faulty. This helps us maintain the same quality and safety standards for every customer.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible after placing it. We can only guarantee changes before an order has been processed for shipping.
Contact Us
Questions about a return or a damaged item? Email us at martamed@europe.com or admin@martamed.co.uk and we’ll help sort it out.