Here’s everything you need to know about how we get your order to your door — processing times, delivery options, and tracking.
Processing Time
Orders are processed within 1–3 business days. We don’t process or ship orders on weekends or UK public holidays.
UK Delivery
We offer standard and express delivery across the United Kingdom. Standard delivery typically takes 2–5 business days; express delivery typically takes 1–2 business days.
International Delivery
We’re happy to ship to selected international destinations. Delivery times and costs vary by location and are shown at checkout.
Delivery Costs
Shipping costs are calculated automatically at checkout, based on your delivery address and chosen delivery method.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its progress.
Damage or Loss in Transit
While we take great care in packaging every order, Martamed Ltd is not responsible for loss, theft, or damage that occurs once an order is with the courier. If your order arrives damaged, please contact us within 48 hours of delivery with photos, and we’ll do our best to help.
Delays
We’re not responsible for delivery delays caused by couriers, customs processing, or other circumstances outside our control — though we’ll always do what we can to help resolve any issue.