At Martamed, we know trust matters just as much as great products. This policy explains what personal information we collect when you shop with us, how we use it, and the choices you have.
Last updated: [Date — September 1st, 2026]
Information We Collect
To provide you with a smooth shopping experience for our beauty, hair care and accessories range, we collect a few categories of information: contact details (name, email, billing and delivery address, phone number), order and payment information (items purchased, transaction history, payment confirmation — we do not store full card numbers, these are handled securely by our payment provider), account information (username, password, preferences), and technical information (device, browser, IP address, and how you interact with our site).
How We Use Your Information
We use your information to process and fulfil your orders, manage your account, provide customer support, and keep you updated on order status. With your consent, we may also use it to send product announcements, offers, and beauty tips. We use technical information to keep the site secure, prevent fraud, and understand how our store is used so we can keep improving it.
How We Share Your Information
We share information only where necessary to run Martamed Ltd — with our payment processor to take payment securely, with couriers to deliver your order, and with service providers who help us run the website (such as hosting and email tools). We do not sell your personal information to third parties.
Cookies
Our site uses cookies and similar technologies to keep your cart working, remember your preferences, and understand site traffic. You can control cookies through your browser settings at any time.
Your Rights
If you’re in the UK, under UK GDPR you have the right to access, correct, or delete your personal information, to object to or restrict certain processing, and to withdraw consent to marketing at any time. To exercise any of these rights, contact us using the details below.
Data Retention & Security
We keep your information only as long as needed to fulfil the purposes described above, or as required by law (for example, tax and accounting records). We take reasonable technical and organisational measures to protect your data, though no online service can guarantee perfect security.
Children's Data
Our Services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with their information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Any changes will be posted on this page with a new “Last updated” date.
Contact Us
Questions about this Privacy Policy or your personal information? Reach us at martamed@europe.com or admin@martamed.co.uk