General Questions Answers!
How can I track my order?
Once your order ships, we'll email you a confirmation with a tracking number so you can follow it every step of the way.
What payment methods do you accept?
We accept all major debit and credit cards, plus other secure payment options shown at checkout.
Do you offer international shipping?
Yes — we ship to selected international destinations. Delivery times and costs vary by location and are shown at checkout.
What is your return policy?
Due to the personal nature of beauty and hair care products, all sales are final except for items that arrive damaged or defective — see our Returns & Refunds page for full details.
Payment Methods Answers!
What Payment Methods Are Accepted?
We accept all major debit and credit cards, plus other secure payment options shown at checkout.
Can I use a different payment method?
If you don't see your preferred payment method at checkout, get in touch and we'll let you know what else we can arrange.
How Do I Track My Order?
Once your order ships, we'll email you a confirmation with a tracking number so you can follow it every step of the way.
Is it possible to cash on delivery?
We don't currently offer cash on delivery — all orders are paid securely online at checkout.
Are your products cruelty-free?
[Placeholder — confirm with Helen which brands/lines are cruelty-free or certified, and we'll update this answer accordingly.]
Orders & Returns Answers!
How Can I Cancel Or Change My Order?
Contact us as soon as possible after placing your order. We can only guarantee changes or cancellations before it's been processed for shipping.
How do I place an Order?
Add your favourite products to your bag, head to checkout, and follow the steps to enter your delivery and payment details.
How Can I Return a Product?
Since all sales are final except for damaged or defective items, contact us within 48 hours of delivery with photos if there's an issue and we'll help resolve it.
Do I need an account to place an order?
No — you're welcome to check out as a guest, though creating an account makes tracking orders and reordering favourites easier.